Troubleshooting a Missing + Event Button

Why is the + Event button missing?
The + Event button won’t appear if an instructor account is not linked to a current provider, if the page needs a few extra seconds to finish loading, or if a browser add-on is blocking it.

What should I check first?

1. Wait a few extra seconds after logging in for the page to finish loading (do not refresh for 30 seconds).
2. Confirm that your instructor account is linked to a provider. Click on Course Providers. At least one provider must be Active.
3. If the button still does not appear, disable any ad blockers in your browser.
4. Try using a different web browser.

What if my program is no longer available?
If the program is no longer available on the platform, you will not be able to schedule an event for it. In that case, contact the provider directly for next steps.

What should I do if the issue continues?
If the button still does not appear after waiting, checking your provider link, disabling ad blockers, and trying a different browser, submit a support ticket with a screenshot of what you’re seeing and the browser you’re using so our team can review further.