--- title: Attendance Reporting Requirements description: How attendance is reported in CEU Events, including the four requirements that must be met for an attendee's credit to be reported and the schedule CEU Events follows to process reports. --- [Skip to content](https://help.ceuevents.com/en-us/attendance-reporting-requirements#main-content) [Submit a Request](https://help.ceuevents.com/en-us/kb-tickets/new) Open main navigation Close main navigation - [Submit a Request](https://help.ceuevents.com/en-us/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [CEU Events Knowledge Base](https://help.ceuevents.com/en-us) 2. [For Providers](https://help.ceuevents.com/en-us/for-providers) 3. [Reports](https://help.ceuevents.com/en-us/for-providers#reports) October 6, 2026 # Attendance Reporting Requirements ## Understand the conditions that must be met for attendance to be reported to recognition organizations, and the schedule CEU Events follows to process reports. 👤 **This article is for providers.** Providers oversee the attendance reporting process; instructors are responsible for the actual attendance recording during and after their events. CEU Events automatically reports attendance to all applicable organizations on your behalf — but only when four specific requirements are met for each attendee. This article covers those requirements, the reporting schedule, best practices for reliable reporting, and how to troubleshoot missing credits. #### What are the requirements for attendance to be reported? CEU Events can only report an attendee's attendance to a recognition organization when **all four** of the following conditions are met: 1. **The attendee must be listed on the event's attendee list.** This can happen through their own registration (via their CEU Events account) or by being added manually by the instructor (ad hoc). 2. **The 'Attended' checkmark must be selected.** The instructor must confirm the attendee was actually present by selecting the **Attended** checkmark on the event's attendee list. Pre-registration alone doesn't count — attendance must be confirmed by the instructor. 3. **The attendee's membership or license number must be on file.** The attendee's professional membership or license number must be saved to their profile and visible on the attendance list. Without this, there's no identifier to report their credit. 4. **The registration date must be within the applicable reporting window.** CEU Events' standard reporting window is up to **30 days** from the event date. However, if the course has been approved by or recognized by an organization with stricter reporting requirements, CEU Events follows that organization's standard — which may result in a shorter window. Registrations added after the applicable window are not eligible for automatic reporting. If any one of these four conditions isn't met for a given attendee, that attendee's attendance won't be reported automatically. #### When does CEU Events process and send attendance reports? CEU Events processes reports on the following schedule: Reports run every business day starting 24 hours after the event date, continuing for up to 30 days (or less if a recognized organization requires a shorter window). This schedule applies to all events unless an organization's requirements override it. - **Ongoing reports:** Run every business day starting 24 hours after the event end time, continuing for up to 30 days from the event date — or shorter if a recognized organization requires it. Times are based on the platform's processing timezone. If your organization's requirements have recently changed, confirm the current window with [CEU Events support](https://help.ceuevents.com/en-us/kb-tickets/new). This window gives time for late attendance updates (ad hoc registrations, missed Attended checkmarks, membership numbers added after the fact) to be captured and included in reporting — as long as the changes happen within the applicable reporting window. > 📝 **Note:** After the applicable reporting window closes, automatic reporting stops. Any attendance updates made after that point will not be reported automatically. If you need to report attendance for an event after the window, [contact CEU Events support](https://help.ceuevents.com/en-us/kb-tickets/new). Make sure to include the event code (visible on the event's detail page in your provider dashboard) for faster service. #### What are the best practices for reliable attendance reporting? - **Coach instructors to mark attendance during the event.** The earlier the **Attended** checkmark is set, the earlier the attendance is reported. Ideally they leave the event with attendance completed. - **Encourage attendees to complete their profiles.** Missing membership numbers are the most common reason individual attendances don't get reported. Remind attendees to fill in their professional credentials in their CEU Events account before attending events. - **Minimize ad hoc registrations.** Attendees who register through their own CEU Events accounts are more likely to have complete membership information already on file. See [Attendee Accounts](https://help.ceuevents.com/en-us/attendee-accounts) to learn how to track the ratio of account-based vs. ad hoc registrations and encourage self-registration before events. - **Audit reporting promptly.** If an attendee follows up about missing credit, check the four requirements right away — there's a good chance the issue can be fixed within the applicable reporting window. ### How do I troubleshoot attendance that was not reported? - **An attendee didn't receive credit for an event they attended.** Verify all four reporting requirements have been met for that attendee: - They appear on the event's attendee list. - The **Attended** checkmark is selected next to their name. - Their membership/license number is on file in their CEU Events account. - Their registration date is within the applicable reporting window for the course. If all four conditions are met and credit still hasn't been reported after the next reporting run, [contact CEU Events support](https://help.ceuevents.com/en-us/kb-tickets/new). - **An instructor forgot to check the Attended box.** As long as it's within the applicable reporting window for the course, the instructor can still update the attendance and the attendee will be picked up in the next reporting run. - **An attendee's membership number is missing.** Have the attendee sign in to their CEU Events account and add their membership/license number to their profile. Once added, update their record on the attendance list and the attendance will be reported in the next reporting run (as long as it's within the applicable reporting window). - **An event is past the reporting window and an attendee still needs credit.** Automatic reporting has closed for this event. [Contact CEU Events support](https://help.ceuevents.com/en-us/kb-tickets/new) for help submitting a manual attendance report. 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