👤 This article is for providers. Only provider accounts can access this report.
The Attendee Accounts report shows how attendees register for your events — either through their CEU Events account (the recommended method) or via ad hoc manual entry by the instructor. Use this report to track data accuracy, identify instructors who rely too heavily on manual entry, and reduce time spent on after-event data cleanup. Data is presented as monthly totals and percentages, so you can spot trends and coach your team based on real numbers.
Before you begin
- You must be logged in with a provider account.
- For the report to display meaningful data, your account should have at least one event in the selected time period.
- For background on accessing reports and common filters, see Reports Overview (Providers).
How to view the Attendee Accounts report
- Sign in to www.ceuevents.com using your provider account credentials.
- Click on the Reports menu.
- Select Attendee Accounts.
What the report shows
The report displays both visual charts and a detailed monthly data table. Information is broken into two groups:
Events
- Cancelled — Events that were cancelled.
- Occurred — Events that took place as scheduled.
- Total — Total number of events for the period (Cancelled + Occurred).
Attendees
- Ad Hoc — Number of attendees entered manually onto the attendee list by the instructor.
- Accounts — Number of attendees who registered using their own CEU Events account.
- Total — Total number of attendees (Ad Hoc + Accounts).
- % — The percentage of attendees who registered with their CEU Events account compared to the total. This is the key efficiency metric for this report.
💡 Tip: Aim for a Year Totals % of 85% or above. A consistent score below 85% — either overall or for a specific instructor — indicates an over-reliance on manual entry. Additional coaching is recommended in those cases.
Filters
This report supports the following filters:
- Type — In-person or webinar events.
- Instructor — Filter to a specific instructor to evaluate their registration practices.
- Year — A specific calendar year.
📝 Note: The data source for this report is event-based, meaning the numbers are pulled from event and registration records rather than standalone attendee profiles.
Best practices for using this report
- Use the % column as your benchmark. Anything 85% and above means most attendees are registering through their accounts, which saves instructor time and improves data accuracy. Anything consistently below 85% is a coaching opportunity.
- Filter by individual instructors. Some instructors may run great events but lean on manual entry afterwards. The Instructor filter helps you isolate this so you can coach them directly.
- Watch trends over time. A declining % over consecutive months may indicate an instructor is forming bad habits or that a course's registration flow has issues worth investigating.
- Pair with Event Totals reports. Combine this with Event Totals (Providers) and Event Totals by Instructor to get a full picture of instructor performance — including event timing, attendance, and registration method.
💡 Tip: When your team consistently runs near or above the 85% benchmark, you're not just saving instructor time — your reporting data also becomes more accurate, which makes audit and compliance work much easier.
Troubleshooting
- The report shows no data. Confirm at least one event matching your filters has taken place in the selected year.
- An instructor you'd expect to see in the dropdown isn't listed. Confirm the instructor's status is Active and that they have at least one event in your account.
- An instructor's % is unexpectedly low. This indicates they're relying heavily on ad hoc entry. Review their workflow — they may need help promoting account-based registration to their attendees, or they may not be sending out invitations in advance.