Remove an Attendee from a Registered Event (Instructors)

 🎓 This article is for instructors. 

When an attendee reaches out to say they can no longer attend an event they're registered for, you'll want to keep your attendee list accurate so your event planning stays on track. As an instructor, you don't have direct access to remove attendees from your event yourself — but you have two straightforward paths to handle the request.

⚠️ Important: Instructors cannot remove attendees directly from the registered list. Use one of the two options below. Attendee removal is only available for events that haven't yet taken place — once an event has occurred, attendance is locked for credit reporting purposes.

Option 1: Ask the attendee to remove themselves (preferred)

In most cases, asking the attendee to remove themselves is the fastest path. They can do it in seconds from their own CEU Events account.

When an attendee reaches out asking to be removed:

1. Send them a link to Remove Yourself from a Registered Event, which walks them through the steps.
2. Confirm they've completed the removal by checking the attendee list for your event.

This is the preferred approach because:

• It's faster than going through your provider.
• The attendee manages their own account, which is the cleanest workflow.
• You don't need to involve anyone else.

Option 2: Contact your provider to remove the attendee

If the attendee can't or won't remove themselves — they've asked you to handle it, they don't have access to their account, or they're unresponsive — reach out to your provider and ask them to remove the attendee on your behalf.

When contacting your provider, include:

• The event details: course title, date, and Event Code.
• The attendee's name and email address.
• A clear confirmation that the request is to remove them from the registered list.

Your provider can handle the removal from their own account.

Best practices

• Default to Option 1 (attendee self-service). It's faster, doesn't involve your provider, and gives the attendee control of their own account.
• Set expectations on timing. Removal takes effect immediately — the event disappears from the attendee's list and from your registered list right away. Let attendees know they don't need to wait for any confirmation.
• For small or private events, send a brief courtesy reply. Acknowledging the cancellation maintains the relationship, even though you're not directly performing the removal.
• Don't try to mark cancelled attendees as "not attended" during your event. If someone cancelled but wasn't removed before the event, simply don't check the Attended box for them. Attendance isn't reported unless you confirm it, so unconfirmed attendees won't get credit anyway.

Troubleshooting

• The attendee can't access their account. They can contact CEU Events support to recover access. Alternatively, contact your provider to remove the attendee on your behalf.
• Your provider is unavailable or unresponsive. If you can't reach your provider for the removal, the attendee can contact CEU Events support directly to handle it from their end.